Do you ship to my country?
We ship to most locations world-wide.
What is my shipping cost?
The shipping cost is based on your selected destination.
Shipping cost in Europe are mostly offered. 30€ to 50€ for the rest of the world.
When will my order be shipped?
Your order will be shipped within 48 hours of receiving your order confirmation on business days.
How is shipping affected during peak periods?
Due to a general high increase on order volumes during holidays, peak seasons and new releases, the processing of your order may take up to 72 hours. We will do our best to ship your order as soon as possible.
How can I track my shipment?
You will receive an email with your tracking number once your order is shipped.
What are your delivery options?
We work exclusively with PimPamPost for Europe.
Shipments outside Europe are overloaded and carried out by other logistics players (UPS / DHL ...)
How does PimPamPost shipping work?
PimPamPost is the eco-friendly package delivery solution in Europe for slow-fashion e-tailers. We offer a parcel transport service that minimizes the direct environmental impact of the shipment, by using the space available in public transport (passenger baggage or unused bunkers on the bus, trains, carpooling, etc.). ). In addition, we over-compensate the CO2 produced during the expedition through collaborations with NGOs working in the field of environmental protection (reforestation, protection of wooded areas, cleaning of the oceans ..).
What are the accepted payment methods?
Igwe accepts payments with VISA, MasterCard, American Express and Paypal.
When will I be charged for my order?
If you pay by credit card the total amount will be reserved on your account immediately when the order is placed. The money is then charged when your order is registered for delivery from our warehouse. You will then receive a confirmation containing a receipt of the purchase.
I was charged twice for my order.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. If you need help speeding up the process, you can contact the issuing bank of your credit card.
When do I receive my order?
Your order will be shipped within 48 hours of receiving your order confirmation on business days. Orders received before 15:00 CET will be shipped the same day. Please note that shipping times may be affected during peak periods (e.g. holidays and new releases) and the processing of your order may take up to 72 hours. You will receive an email containing your tracking number once your order is shipped.
Can I change my order?
We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. Please note that during peak periods (e.g. holidays and new releases) this may prevent changing your order in time. If you would like to change your order, please contact us as soon as possible.
If your order has already been dispatched from our warehouse before you cancel or change it, return it to us for a refund when you receive it and place a new order. Return fees apply.
Can I change my address?
If you would like to change your address once you have received your shipping confirmation, please contact PimPamPost as soon as possible.
Can I track my order?
Yes, you will receive a tracking link from UPS/DHL.. on your shipping confirmation email. If you have not received your tracking link, please contact us.
My tracking link does not work.
It can take a day for the PimPamPost tracking link to be activated. Contact us if your link does not work within 24 hours.
Can I add items to my order?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. If the order has not been sent we can ship them together to avoid double shipping costs.
I did not receive an order confirmation.
As soon as your order is placed, an order confirmation is sent to the email address you entered in the checkout. If it is missing, please make sure you have provided the correct email address and double check your email spam folder. If it’s still missing, there might be something wrong with the order. If so, contact us and we’ll sort it out for you.
What are your policies on insurance and fraud?
All orders are insured during transit. The insurance is released and the responsibility passes to you when PimPamPost receives a signature. This includes the signature of a third party. An order is considered fulfilled at the time UPS receives a signature. Igwe eserves the right to cancel any order flagged by our fraud assessment software as a potential fraud.