Returns & Exchanges
Igwe offer free returns in Europe. But charge it for other countries Returns.
What is your returns policy?
You are entitled to return your order within 14 days after receiving the delivery (return must be shipped by day 14). The package may be opened upon receipt but all items returned must be unused (in the same condition received). All original packaging must also be returned unused. Items returned after 15 days of receiving the delivery will be sent back to the customer.
How do I return an item?
Place the items that you want to return in the original package.
Contact us to have a return form.
Schedule a pick-up through UPS.com/DHL.com or leave the parcel at your closest UPS/DHL access point
If you live outside of the EU, please contact us to receive a pro-forma for your return.
Please retain a copy of your return receipt from PimPamPostn case anything should happen during the return process. For more information about PimPamPost services and access points, please visit ups.com.
Can I exchange items?
Yes. Exchanges can be made within 15 days after receiving the delivery only for the exact same item in a different size, subject to stock-availability. No additional shipping costs or returns fee will be applied for exchanges. (except for countries outside Europe)
When will I receive my refund?
We process changes and returns within 5-10 working days of receiving them unless we need more information from you. Please note that your return may be affected during peak periods (e.g. holidays and new releases). As soon as we have handled your return we will refund you by the same method you used to pay. Your refund will show on your bank account within 5 working days. If you haven’t received your refund within 10 working days, please contact your bank for more information.
How do I know that you have received my return?
Use the PimPamPost tracking number on the return label to see if we have received your parcel. If you are unsure about the status of your return, please contact PimPamPost.
I received the wrong items.
If you have received the wrong items, contact our customer service and specify which products. Return the faulty items through our returns form. You will receive the correct items without additional costs for return and/or shipping.
I am missing my return form.
If you need a new returns form or shipping label, please contact us.
Will you refund the taxes and duties I was charged on my order upon delivery?
Unfortunately we cannot refund you these charges. Please contact your local customs office to request for a refund (taxes and duties only charged for non-EU orders).
Can I get a refund for returns via PayPal?
If you have paid via PayPal and have a Paypal account, you are eligible for refund of your return fees up to 30 EUR through your PayPal account. Read more on PayPal’s return policy here.